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Dadi
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re: Data Center Update

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Data Center Update

Dear Players,
Now that we have been in the new datacenter in New Jersey on the new hardware for several weeks now, we have learned a lot about how our service works with domestic and international ISPs. Early efforts at tuning have been showing progress, leading to measurable improvement in latency for both US and EU players. Based on this early information we believe that players will be best served by us focusing on improvements to the new datacenter, rather than moving the EU servers to Amsterdam.

Going forward we’ll continue to work on with the technology team at our datacenter as well as key regional ISPs to improve the performance of LOTRO for all players worldwide. The next step of this process will have us on a new routing system in the next few weeks. This is expected to improve performance for players in much of the EU, and certain parts of North America as well.

For those players experiencing issues in PvMP we are adding in client side optimizations with Update 18 that we hope will lessen the strain on client and server alike when in battles with large groups. We are also looking into the cause of client crashes when traveling and changing instances. We will continue to optimize the configurations of our servers to improve service stability. These efforts will not be over night, but should improve the situation over time so that your play experience will be even better than it was prior to the move.

Once again we thank you for your patience and understanding while we work through this construction.
Thank you,
Athena “Vyvyanne” Peters”
Dadi
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re: Data Center Update

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Hey folks, we just wanted to give a little bit more information on the things we are working on related to the performance issues many players are still seeing, as we still have a few things that are being actively worked on.

Routing: We are still working with individual ISP’s and our own provider to help improve how traffic to and from the datacenter is being routed. This is something that can take a little time but we are making progress with everyone involved to make sure things are as efficient as they can be.

Server Configuration: As we are working with a new setup and server operating system, there are things that can be very different from the previous versions. Like changing from for example, Windows 7 to Windows 10, there can be and are some things that behave differently even though they in theory should not. There are also things that weren’t in previous versions that can help us that were not there before. Our Ops team has been constantly monitoring and making changes to help improve performance and will continue to do so.

PvMP: We know that playing in the Ettenmoors has not been a good experience since the move and we are looking at both server and game side solutions to help improve the performance. Some of these things may be simple adjustments we can make and some other will more than likely be a bit more on the complicated side, as nothing to do with PvMP is done easily due to the nature of it works.

There are just a few of the things that are being worked on, along with a few other options the team has been exploring. Overall we just wanted to make it clear that we are by no means done working on making the performance of the game better. We will continue to work on making improvements to all aspects of game performance as we move forward. We thank you all and appreciate everyone’s continued patience as we continue to make these improvements.

Andy "Frelorn" Cataldo - Senior Community Manager
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